Shipping Policy
All orders are sent directly from our Australian-based warehouse in Mullumbimby, NSW.
Order Processing & Handling Times
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Handling Time: 1–3 business days (Monday–Friday).
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Once your order has been placed, a confirmation email will immediately be sent to your nominated email address. If you do not receive a confirmation email, please contact us at magic@fairyflossbyronbay.com.
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Purchases made on weekends and public holidays will be processed the next business day. Once your order is dispatched, you will receive a shipping confirmation email containing your tracking details.
Shipping Within Australia
We are happy to offer free standard road shipping within Australia for all orders over $149 AUD!
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Standard Shipping (Sendle): 4–12 business days — (FREE for orders over $149 AUD)
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Express Shipping (Australia Post): 1–3 business days
To ensure the most accurate pricing,shipping costs are calculated live at checkout based on the final weight of your package and your exact delivery address.
Delivery times will vary between 3–12 days depending on your specific location and proximity to our base warehouse in Mullumbimby.
International Shipping (United States, New Zealand & Europe)
We ship directly to the United States, New Zealand, and select European countries (United Kingdom, Germany, and France).
To ensure the most accurate pricing, international shipping costs are calculated live at checkout based on the final weight of your package and your exact delivery address.
Estimated Transit Times:
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Standard International Post: 10–14 business days
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Express International Post: 5–8 business days
Need Assistance?
We always try our best to send your order as soon as possible. If your order is highly urgent, or if you have any questions at all, please let us know via email and our team will be happy to assist you.
Contact Email: magic@fairyflossbyronbay.com
Business Address: 70 Burringbar St, Mullumbimby, NSW, 2482, Australia
Phone: 0407468990
Customer Care: 24/7 Support