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Terms & Conditions

Copyright and Trademark Notice:

This site is owned and operated by Fairy Floss unless otherwise specified, all materials appearing on this site, including the text, site design, logos, graphics, icons, and images, as well as the selection, assembly and arrangement thereof, are the sole property of Fairy Floss, Copyright (c) 2007, ALL RIGHTS RESERVED. You may use the content of this site only for the purpose of shopping on this site or placing an order on this site and for no other purpose. No materials from this site may be copied, reproduced, modified, republished, uploaded, posted, transmitted, or distributed in any form or by any means without Fairy Floss expressing prior written consent. All rights are reserved. Any unauthorized use of the materials appearing on this site may violate copyright, trademark and other applicable laws and could result in criminal or civil penalties.

 

Sales Taxes:

Fairy Floss doesn’t charge sales tax for international purchases. Each customer shall be solely responsible for all sales taxes, or custom taxes, on orders shipped internationally.

 

 

Shipping & Payment Info

Distribution Methods:

Our standard method of delivery is by express post to anywhere in Australia. The service allows 3 working days, deliveries to WA, NT and TAS may take longer. For overseas deliveries, we use Pack and Track and Registered Post which allows 10 to 14 business days as well as Express International and Express Courier which allows 5 to 8 business days.Handling of the order is 2-3 days.

 

Payment Methods:

All merchandise must be paid for before the shipment is sent. Payments may be made through such methods as Paypal or SecurePaywhich accepts the following credit cards: Mastercard, Visa. Or you may pay directly to the shop by Visa or MasterCard. The payment is cleared on your card when goods are put into the shipment process.

 

Cancellation Rights and Returns Policy:

It is our goal to present you with the best quality pictures of our stock so that you may have the best idea of the item you wish to purchase. We offer our email address and our phone number via the website so that you are able to contact us with any questions prior to your purchase. We will be pleased to answer any questions and concerns you may have about any item. If you are unsatisfied with the products that you purchased you can return for a replacement. Returns will be accepted within 10 days after the item is received (cost of shipping is not included). Within Australia please provide a prepaid envelope with your return/s, international customers will need to pay all shipping costs. All items should be returned unused and labeled. There are no returns for any clearance goods.

 

Damaged Goods:

Every product is inspected carefully before packing and ahead of distribution to guarantee that the goods are neither flawed nor lacking. In the case that you receive your package in an unsatisfactory state, it is essential that you contact us ASAP. Garment should be unused and swing tag should not be removed. We will then figure out arrangements with you to return the goods for a replacement or a full refund.

 

Complaints Policy:

In case of any complaints, we would like to hear about it in order to improve our services. We would like to know in what area’s we are lacking and how we can create better customer service, for that reason you may contact us via email or by phone.

 

Security Confirmation:

At our website, we are affiliated with Paypal and SecurePay with SSL which ensure maximum security with personal information. Private information passed through our website and your computer cannot be read in the occasion that it is intercepted by anyone. For all checkout processes we have SSL installed to protect your privacy.

 

Stock Availability:

Everything on the website is in stock and ready to ship. However, if it occurs that a customer orders an item that is out of stock, we will contact you immediately. We will offer a different item in the same price range, and if that is still unsatisfactory, we will then offer a full refund.

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