Terms and Conditions
Copyright and Trademark Notice:
This site is owned and operated by Fairy Floss Unless otherwise specified, all materials appearing on this site, including the text, site design, logos, graphics, icons, and images, as well as the selection, assembly and arrangement thereof, are the sole property of Fairy Floss, Copyright (c) 2007, ALL RIGHTS RESERVED. You may use the content of this site only for the purpose of shopping on this site or placing an order on this site and for no other purpose. No materials from this site may be copied, reproduced, modified, republished, uploaded, posted, transmitted, or distributed in any form or by any means without Fairy Floss express prior written consent. All rights are reserved. Any unauthorized use of the materials appearing on this site may violate copyright, trademark and other applicable laws and could result in criminal or civil penalties.
Fairy Floss doesn't charge sales tax for retail . Each customer shall be solely responsible for all sales taxes, or custom taxes, on orders shipped internationally.
Shipping & Payment Info
Our standard method of delivery is by Australian express post to anywhere in Australia. The service allows 3 working days, deliveries to WA, NT and TAS may take longer. For overseas deliveries, we use airmail service which allows 10-14 working days.
All merchandise must be paid for before the shipment is sent. Payments may be made through such methods as Paypal which accepts the following credit cards: Mastercard, Visa, American Express and Discover. Or pay directly to the shop by visa or MasterCard. The payment is cleared on your cards when goods are put into the shipment process.
Cancellation Rights and Returns Policy:
It is our goal to present you with the best quality pictures of our stock so that you may have the best idea of the item you wish to purchase, Along with that, we offer our email address and our phone # so that you are able to contact us with any questions prior to your purchase. We will be pleased to answer any questions and concerns you may have about the items. If you are unsatisfied with the products that you purchased you can return for a replacement. Returns will be accepted within 14 days after the item is received.(cost of shipping is not included) All items should return unused and labeled. There are no returns for any clearance goods.
Every product is inspected carefully before packing and ahead of distribution to guarantee that the goods are neither flawed nor lacking. In the case that you receive your package in an unsatisfactory state, it is essential that you contact us ASAP. Garment should be unused and swing tag should not be removed. We will then figure out arrangements with you to return the goods for a replacement or a full refund. (cost of shipping is not included).
In case of any complaints, we would like to hear about it in order to improve our services. We would like to know in what area's we are lacking and how we can create better customer service, for that reason you may contact us via email or by phone.
At our website, we are affiliated with Paypal which ensure maximum security with personal information. Private information passed through our website and your computer cannot be read in the occasion that it is intercepted by anyone.
Everything on the website is in stock and ready to ship. However, if it occurs that a customer orders and item that is out of stock, we will contact you immediately. We will offer a different item in the same price range, and if that is still unsatisfactory, we will then offer a full refund.
Thank you for your business,